Customer Service with Italian

We support customers of one of the largest manufacturers of home appliances / RTV / IT equipment. Join us and provide remote support to users of well-known products.

Scope of cooperation:

• Handling customer inquiries regarding technical issues and product functionality.
• Handling inbound calls, responding to emails, and managing live chats. The role is primarily email-focused, with a lower volume of calls per month.
• Diagnosing reported problems and proposing solutions.
• Providing product-related information.
• Registering requests in internal systems.

What we expect:

• Very good command of Italian (C1).
• Good command of English (B2).
• Basic knowledge of household appliances (e.g. washing machine, refrigerator, TV)
• Good communication skills and willingness to learn.
• Availability to provide services from our Warsaw office located at 24 Wołoska Street.
• Ability to work with computer tools efficiently.
• Availability of at least 120 hours per month (flexible distribution).

What we offer:

• Civil contract – PLN 44.00 gross/hour; paid weekly.
• Bonus system depending on quality indicators agreed for the service (+2 PLN / +4 PLN gross/hour)
• Flexible cooperation model – you decide on your availability within project operating hours (Monday-Friday 9:00 - 18:00, and Saturday 9:00 - 14:00) . Availability is declared independently by the contractor and agreed on an ongoing basis in line with service needs .
• Access to the MyBenefit platform, where you can exchange the points you receive each month for private medical care, sports card, shopping codes, cinema tickets, and much more.
• Opportunity to participate in internal recruitment processes.