Customer Service Trainer
Acme Services
PuneFull-timeMid LevelOn-site
Job Description
Job Description
Hiring for Trainer for Seller Support Team for leading BPO
\nCTC: Upto 8 LPA
\nLocation: Pune
\nRoles and Responsibilities
\nTraining Delivery: Conduct comprehensive New Hire Training (NHT), product updates, and refresher training sessions on complex Seller Support processes.
\nThroughput & Quality: Own the training batch Throughput and ensure new hires transition successfully into production meeting baseline metrics.
\nContent Development: Design, update, and maintain training modules, assessments, and standard operating procedures (SOPs).
\nTNA/TNI: Collaborate with QA and Operations to conduct Training Need Analysis/Identification (TNA/TNI) and deploy targeted intervention modules.
Posted 1 weeks ago