Customer Service

About the Company:

At 6 Degrees Collective, we are an exciting, fast-growing company committed to making a difference in the Personal Care industry. As we continue to expand, we are looking for an energetic and driven Customer Service/Project Coordinator to join our team. This role offers a unique opportunity to grow alongside a rapidly evolving company and play a key role in delivering exceptional service and successful projects.

If you're passionate about customer satisfaction, project management, and career advancement, we want to hear from you!

About the Role:

As a Customer Service/Project Coordinator, you will be the bridge between our clients and our internal teams, ensuring projects run smoothly while delivering an outstanding customer experience. You will manage multiple projects, coordinate resources, and communicate effectively with clients to make sure their needs are met. This role requires strong communication skills, organizational abilities, and a passion for problem-solving.

It\'s a great opportunity to take ownership of your work and contribute directly to the company\'s success.

Responsibilities:

• Client Communication: Act as the primary point of contact for clients, responding to inquiries, addressing concerns, and providing updates on project progress.


• Project Coordination: Oversee the planning and execution of projects, ensuring that timelines, quality standards, and client expectations are met.


• Team Collaboration: Work closely with internal teams, including sales, operations, and marketing, to ensure seamless project delivery.


• Problem-Solving: Resolve issues as they arise, ensuring customer satisfaction and project success while maintaining a positive relationship with clients.


• Reporting: Track project milestones, deadlines, and budgets, providing regular updates to both clients and internal stakeholders.


• Continuous Improvement: Identify and implement process improvements to streamline project management and enhance the customer experience.

Qualifications:

• Education: A Bachelor\'s Degree is required.


• Experience: Previous experience in customer service or project management (1-3 years preferred).


• Communication Skills: Excellent verbal and written communication skills in English ability to communicate clearly and effectively with clients and team members.


• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., Asana, Trello, or similar platforms).


• Organizational Skills: Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.


• Problem-Solving: Strong critical thinking skills with the ability to find solutions quickly and efficiently.


• Attention to Detail: High attention to detail to ensure projects meet quality standards and client expectations.

Required Skills:

• Excellent communication skills


• Proficiency in Microsoft Office Suite


• Experience with project management tools


• Strong organizational abilities


• Critical thinking and problem-solving skills


• Attention to detail

Preferred Skills:

• Previous experience in a similar role


• Familiarity with customer service best practices

Pay range and compensation package:

Pay: From $75,000.00 per year

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices and encourage applicants from all backgrounds to apply.

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