Customer Service Support Specialist (English & French)

Supporting Corporate Clients Across the United States, Canada, and International Markets

At Ricoh Colombia, a global leader in technology solutions and digital transformation, we are looking for a Trilingual Customer Service Support Specialist with a strong customer focus and fluency in Spanish, English, and French to provide first-level support to our international corporate clients.

Serve as the primary point of contact for corporate clients by managing service requests, incidents, and inquiries in a timely and effective manner. This role is responsible for delivering an exceptional customer experience while supporting the achievement of established service level objectives.

• Handle inbound calls and customer requests in Spanish, English, and French.


• Register, manage, and follow up on service requests through resolution.


• Coordinate operational requests, supply orders, and equipment repair services.


• Manage incidents, customer complaints, and critical cases.


• Deliver a positive and efficient customer service experience.


• Support continuous improvement initiatives and customer satisfaction programs.


• Ensure compliance with service quality standards and key performance indicators (KPIs).

Qualifications

• Spanish (Native or Advanced)


• French B2+ (Required)

Minimum 1 year of experience in:

• Customer Service


• Contact Centers


• Customer Support


• Help Desk Support


• Client Relations

Excellent verbal and written communication skills.

Strong customer orientation, problem-solving abilities, and teamwork skills.

Fully Paid Training Program

Hybrid Work Model Based on Performance

Career Growth and Professional Development Opportunities

Multicultural and International Work Environment

Job Stability Within a Leading Global Organization

Work Schedule & Conditions

Monday through Friday

Working hours: Between 6:00 a.m. and 7:00 p.m.

Due to Daylight Saving Time (DST) changes in the United States and Canada, operating hours may be adjusted to between 7:00 a.m. and 8:00 p.m., depending on the season.

Training and Nesting Period: 100% on-site

After Training: Hybrid model (2 days in the office and 3 days remote), based on performance and operational needs

If you are fluent in Spanish, English, and French, enjoy helping customers, and are looking to advance your career within a global organization, we would love to hear from you.

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