Customer Service Support Officer

Permanent, part-time role (17.5 hours per week) – $71,737.00 per annum (pro rata 0.5 FTE) plus superannuation.

Help build digital skills and inspire lifelong learning within your community. Library branches are easy to get to via public transport, bicycle or car.

About the role

This role suits a proactive and enthusiastic person who enjoys helping others face to face. You will respond to enquiries, issue and return library items, and assist with technology questions. An interest in lifelong learning and digital literacy is highly valued.

You will

• Deliver exceptional customer service in a fast-paced environment, creating positive experiences through every interaction.
• Provide information to customers about library products, services and programs.
• Engage community members in a welcoming and inclusive environment.

About you

The successful applicant will be able to demonstrate:

• A friendly, interactive and enthusiastic style with customers.
• Proficiency at using and helping others to use digital devices.
• The ability to deal with and resolve conflict and negotiate acceptable outcomes within the scope of policy and procedures.
• Experience in customer service, primarily in the library, retail or hospitality sectors an advantage.
• A current employee Working with Children Card.
• A current Victorian Driver’s Licence is desirable (public transport available).

Why Darebin?

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer

• A supportive team environment.
• Opportunities for professional development and career growth.
• A workplace that values collaboration, integrity, respect and creativity.
• The chance to make a real difference.

Pre-employment Checks

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough \"Safety Screening\" processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Darebin City Council acknowledges the Wurundjeri people as the traditional owners and custodians of this land and pays respect to their Elders past and present.

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