Customer Service Support Manager

• Min 4 - 6 Yrs in Customer Relations or Support
• Have to Lead and Managing Teams
• To develop Customer Service Strategies
• To Analyse Customer Feedback
• Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies.
• Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally.
• Strong Customer Service and Customer Support skills, with a focus on professionalism and empathy.
• Experience driving Customer Satisfaction through service quality, feedback management, and issue resolution.
• Analytical Skills to interpret support metrics, identify trends, and implement data-driven improvements.
• Handle escalated customer issues and ensure timely and effective resolution.
• Manage the customer service department budget effectively.
• Hindi Speaking is an Added Advantage

Note: Workdays: Monday to Saturday

Job Type: Full-time

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund