Customer Service & Support I

Qualifications

• Master all TAC, SSCD and TS processes, tools and best practice
• Assist customers with Service Request and interactions with TAC
• Follow up on open SRs and RMAs for each case they are engaged with
• Keep record on critical issues for top Customers, as indicated by the Territory Escalation Manager
• Responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction
• Deliver TS training sessions to customers and partners within the country/. Region
• Build and maintain excellent understanding of customers

SKILLS

• Basic understanding or strong interest in networking products.
• Analytical and troubleshooting mind set
• Good command of English
• Fluent language of area of support (1. Italian 2.

  German 3. Polish)

• Ability to learn quickly
• Self-managed and self-motivated - able to work without supervision
• Good communication and presentation skills
• Excellent customer handling skills
• Work under pressure - take leadership under a critical situation with the customer, maintaining professional and positive attitude
• Proactive, strive for continuous improvement
• BS or equivalent
• 1-2 years of related experience for New hires

Desirable Criteria

• European or Middle Eastern language, preferable Spanish- spoken and written
• Italian 2. German 3.

  Polish, Analytical and troubleshooting

#J-18808-Ljbffr