Customer Service Supervisor

QCC Hospitality Supplies
Wacol, Brisbane QLD | Full Time

Lead a High-Performing Customer Service Team in a Growing Hospitality Supply Business

QCC Hospitality Supplies (QCC) is seeking an experienced Customer Service Supervisor to lead and develop our Customer Service Department while maintaining the high level of service our customers expect.

This role is perfect for a hands-on leaderwho enjoys improving processes, supporting their team, and staying close to the operational detail.

You will oversee the daily operations of the Customer Service Team while working closely with Sales, Purchasing, Warehouse and Key Accounts to ensure customers receive efficient, consistent, and professional service.

This position remains actively involved in the day-to-day customer experience, leading by example and supporting the team when required.

Key Responsibilities

• Lead, mentor and support the Customer Service Team
• Oversee daily department operations and workload management
• Drive a culture of service excellence, accountability and teamwork
• Support Account Managers and major customer relationships
• Manage customer enquiries, escalations and complex service issues
• Ensure accurate processing of orders, quotes, returns and credits
• Liaise with Sales, Purchasing, Warehouse and Dispatchteams
• Identify opportunities to improve processes and workflow efficiency
• Support recruitment, onboarding and training of new team members

About You

You are a natural leader who enjoys developing people and improving systemswhile maintaining strong relationships with customers and internal stakeholders.

To succeed in this role you will have:

• Experience leading or supervising a customer service team
• Strong communication and stakeholder management skills
• A proactive and solutions-focused leadership style
• Ability to manage competing priorities in a fast-paced environment
• Strong organisational and problem-solving skills
• Experience working with ERP/CRM systems

Highly Regarded:

• Experience within wholesale, distribution or hospitality supplyindustries
• Exposure to Pronto ERPor similar systems
• Experience supporting sales teams or key account customers

Why Join QCC?

• Stable, long-established business (Est 1957)
• Proudly Australian wholesale distributor of 10,000+ hospitality products, including cutlery, crockery, glassware, kitchen equipment, disposables and cleaning supplies
• Supportive, down-to-earth team culture
• Opportunity to lead and shape the Customer Service function
• Competitive salary based on experience
• Work with a business that genuinely values initiative and leadership

If you're ready to step into a leadership role where you can make a real impact on service, team culture and operational performance, we'd love to hear from you.

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