Customer Service Specialist with German

• Serve as the primary (multichannel) point of contact for German-speaking clients, addressing their inquiries and concerns in a timely manner.
• Processing and managing customer orders in line with the company's procedures
• Entering and maintaining order data in ERP/CRM systems (Excel, MS Dynamics)
• Coordinating order fulfilment with internal teams (Production, Logistics, Planning, Customer Service)
• Tracking order status and monitoring delivery timelines
• Preparing order‑related documentation, reports, and summaries
• Supporting internal and external stakeholders with relevant information
• Identifying and resolving delivery or order‑related issues

Flexible working hours (one timezone/shift) & hybrid work model (50/50)Candidates without prior experience are welcome.

A successful Customer Service Specialist within an Order Management team should have:

• Fluent German and English - C1 level required
• Strong communication and organizational skills
• High attention to detail and ability to work with data
• Previous experience in customer service, logistics, order management, or administration is welcome
• Open mindset and willingness to work in an international environment
• Availability to work in a hybrid model (50/50 office & remote)

• Competitive annual salary ranging from 108.000 PLN to 132.000 PLN (depending on seniority, experience and recruitment process performance).
• Employment in a stable, global manufacturing company (full-time)
• Opportunity to join a developing operations hub based in Wrocław
• Full onboarding and training - candidates without prior experience are welcome, provided they are fluent in German and English
• Attractive benefits package (e.g., medical care, sports card, insurance)
• Professional development and career growth opportunities within SSC / hub structures
• Supportive and international working environment
• Flexible working hours (one timezone/shift) & hybrid work model (50/50)
• Annual bonus

If you are an enthusiastic Customer Service Specialist with German looking to make an impact in the industrial and manufacturing industry, we encourage you to apply today!