Customer Service Specialist

We are looking for a Customer Service Specialist to join our team. In this role, you will be responsible for comprehensive customer service and the coordination of sales and logistics processes in an international environment. We are building a Customer Service Hub supporting customers across the CEE region.

Our ambition is to create a modern center of excellence that sets customer service standards, builds long-term customer relationships, and supports the growth of the organization.

Your Key Responsibilities Will Include

• Processing customer orders in SAP (Order-to-Cash) by receiving, verifying, registering, and confirming orders
• Maintaining ongoing communication with customers (including in Czech) regarding deliveries and schedules
• Monitoring and overseeing order fulfillment and finished goods (FG) inventory levels
• Coordinating activities with the Production Planning, Purchasing, Finance, Logistics, and Warehouse departments
• Organizing and supervising domestic and international transportation
• Preparing sales, transportation, and export documentation
• Handling customer and supplier complaints, claims, and returns
• Invoicing and collaborating with the Finance department on accounts receivable matters
• Monitoring and reporting KPI performance indicators
• Analyzing data in SAP and ensuring the accuracy of documentation
• Participating in process optimization and continuous improvement initiatives
• Performing other duties related to the nature of the position

What are we looking for?

• Minimum 1 year of experience in a similar position
• Good command of the Czech language (minimum B1 level)
• English proficiency enabling effective work in an international environment
• Experience working with SAP
• Strong organizational skills, independence, and sense of responsibility
• Ability to collaborate effectively with multiple departments and stakeholders
• A team player with a customer-focused and service-oriented mindset, combined with excellent communication skills
• Knowledge of sales and logistics processes
• Ability to analyze data and work with KPI metrics

What are we offering?

• Full-time employment contract
• Hybrid work model (great majority work from home)
• Stable employment in an international organization
• Opportunities for professional development and participation in projects
• Attendance bonus of up to PLN 250 per month
• Operational bonus of up to 12%
• Employee referral bonus of PLN 2,000 gross
• Life insurance
• Co-financing of private medical insurance
• Vending machine allowance (PLN 200)
• Co-financing of a Multisport card
• Comprehensive social benefits package under the Company Social Benefits Fund (ZFŚS), including holiday allowance and holiday bonuses, among other benefits.

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