Customer Service Specialist

We're looking for a bilingual Operations Specialist to join the Customer Enterprise Support function of a global organization operating in the life sciences space. In this role, you'll be the central point of coordination for enterprise customer accounts across the EMEA region — managing the full lifecycle of customer service requests, from initial intake through to invoicing, while ensuring the highest standards of quality and efficiency.

This is a great opportunity for someone who thrives at the intersection of customer service, operations, and process improvement, and who wants to work within a structured, quality-driven environment.

What You'll Do

• Process, manage, and monitor customer work orders, ensuring full compliance with contractual terms and service level agreements (SLAs)
• Coordinate and schedule preventive maintenance, repairs, and validation services with internal technical teams and third-party providers
• Create Purchase Requisitions, track service delivery, and partner with finance to invoice services outside standard contract coverage
• Maintain and update databases daily, ensuring documentation meets rigorous quality standards
• Act as a key point of contact for enterprise accounts, providing proactive support and regular status updates
• Identify process bottlenecks and propose continuous improvement solutions
• Support the preparation of monthly business review reports

What We\'re Looking For

• Fluent written and spoken French and English — essential for supporting regional customers and global internal teams
• 3+ years of experience in Customer Service, Operations, or Procurement
• Experience with SAP or ServiceMax is highly desired; strong general IT literacy and excellent Excel skills required
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience in Life Sciences, Environmental Health, or another regulated/quality-driven industry is a strong asset
• A customer-first mindset and genuine commitment to resolving issues efficiently

What\'s on Offer

Join a global organization at the forefront of its industry, in a role that offers real ownership over customer relationships and operational processes — with the chance to make a visible impact in a fast-paced, collaborative environment.

About Planet Pharma:

Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.

Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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