Customer Service Specialist

• Manage and develop existing client accounts to ensure customer satisfaction and retention.
• Collaborate closely with the sales and marketing teams to achieve business objectives.
• Ensure timely follow-ups on client inquiries and orders, maintaining a high level of responsiveness.
• Coordinate with internal teams to ensure seamless delivery of products and services.
• Maintain an up-to-date understanding of the life science industry and market trends.
• Support the onboarding of new clients, ensuring a smooth transition and integration process.

Work in an international environment with a high-quality product.Wrocław i okolice

A successful Customer Service Specialist should have:

• A background in sales, account management, or a similar client-facing role.
• Excel knowledge.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and sales tracking tools.
• Problem-solving skills with a focus on delivering customer-centric solutions.
• An organised and detail-oriented approach to managing multiple accounts.
• The ability to work effectively both independently and as part of a team.

• Comprehensive group insurance coverage.
• Access to a Multisport card for fitness and wellness benefits.
• Private medical care.