Customer Service Specialist

Are you an experienced Customer Service Specialist, Customer Account Coordinator or Customer Account Manager with a background in aerospace or manufacturing?

Do you enjoy building strong customer relationships, managing customer demand and working closely with production and supply chain teams to deliver exceptional service?

We're supporting a leading aerospace manufacturing business in Fareham who are looking to recruit a Customer Service Specialist to join their growing Customer Services team.

This is a fantastic opportunity to become the trusted point of contact for key customer accounts, helping to drive customer satisfaction while supporting business performance across Quality, Delivery and Operational Excellence.

What's the role all about?

As a Customer Service Specialist, you'll take ownership of a portfolio of aerospace customer accounts, acting as the primary point of contact for customer enquiries, forecasts, orders and delivery performance.

Working closely with Planning, Production, Supply Chain, Engineering and Quality teams, you'll ensure customer requirements are understood, communicated and delivered while maintaining accurate ERP data and contractual compliance.

This is a highly collaborative role that would suit someone who enjoys customer interaction, analysing data and working in a fast-paced manufacturing environment.

Key responsibilities

Customer Account Management

• Manage a portfolio of key aerospace customer accounts
• Build strong, long-term customer relationships based on trust and communication
• Act as the primary point of contact for customer enquiries, orders and delivery updates
• Develop a detailed understanding of customer products, contracts, forecasts and manufacturing requirements
• Represent the voice of the customer across the business

Forecast & Demand Planning

• Review and validate customer forecasts against ERP demand
• Analyse forecast trends and identify potential risks or anomalies
• Challenge forecast changes using historical demand data and operational analysis
• Work closely with Planning and Production to balance customer demand with manufacturing capacity
• Proactively identify and escalation delivery risks

Order Book Management

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