Customer Service Specialist II

Customer Service Specialist II – Vernon Hills, IL

$68,000–$75,000 + Excellent Benefits + 401(k) + PTO

A purchase order comes in. You take it from there.

We’re hiring a Customer Service Specialist II to join our established medical manufacturing company in Vernon Hills, IL. This is a hands-on role for someone who likes working with customers, managing details, and taking ownership of the order process.

Our customers depend on us for products used in medical, laboratory, and healthcare environments, so accuracy is important. But just as important is having someone who can stay on top of the details, communicate clearly, and keep things moving when there are questions or unexpected issues.

A Little About What We Do

We manufacture and distribute specialized products used throughout the healthcare and medical industries. Our product lines support professional applications where reliability, consistency, and quality are essential.

We work with customers throughout North America, including healthcare organizations, medical facilities, laboratories, and other professional accounts.

Your Day-to-Day

• Receive and review customer purchase orders before entering them into SAP
• Verify product numbers, quantities, pricing, account information, shipping instructions, and availability
• Prepare and process customer quotes, ensuring pricing, product details, quantities, and delivery information are accurate
• Support the Sales team with customer requests, quotes, order updates, product information, and follow-up to help keep opportunities and orders moving forward
• Enter orders accurately and make updates when customer requirements change
• Respond to customer emails and calls regarding orders, products, availability, and shipments
• Keep an eye on orders in progress and follow up when something is holding them up
• Coordinate with Account Managers when customer requests require additional information or approval
• Work with Operations, Warehouse, and Logistics to resolve fulfillment and shipping questions
• Investigate discrepancies between purchase orders, system information, shipments, and invoices
• Maintain clean and accurate customer and account information

We're looking for someone who:

• Has at least 1 year of B2B customer service experience in manufacturing or distribution dealing with a technical product
• Experience supporting a Sales Department
• Has worked with SAP
• Is highly organized and detail-oriented
• Has strong written communication skills, particularly for email
• Has solid Microsoft Office skills
• Understands the importance of accuracy when working with orders, pricing, and customer information

Corporate Resources, on behalf of our client located in Vernon Hills, IL, is hiring a Customer Service Specialist II.