Customer Service Specialist

Are you a logistics or supply chain professional who thrives in dynamic, high-tech environments? We are looking for a dedicated Customer Service Specialist to join a world-leading technology business. This is a full-time opportunity to manage complex supply chain logistics and demand fulfilment for major European customers.

If you are self-driven, enjoy connecting with people, and can navigate the complexities of a "make-to-order" industry, we want to hear from you.

De volledige functieomschrijving omvat alle bijbehorende vaardigheden, eerdere ervaring en eventuele kwalificaties die van sollicitanten worden verwacht.
The Company

A leading global high-tech organisation with a significant international footprint. The European market is served via their Amsterdam hub by a dedicated, multi-cultural team. While part of a highly successful major global entity, the local office operates in a dynamic, fast-paced environment where accountability and cross-cultural collaboration are essential.

The company plays a critical role in the supply chain for advanced electronic applications worldwide.

Key Responsibilities

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• Manage the end-to-end flow from order management to after-sales support.
  
• Coordinate supply chain logistics and demand fulfilment within a complex high-tech environment.
  
• Act as the daily contact for European customers and Global HQ, managing requests regarding capacity and order status.
  
• Collaborate closely with HQ in Asia to secure capacity reserves, requiring the management of multiple time zones.
  
• Drive continuous improvements in systems, processes, and procedures to enhance efficiency.
  
• Build trusted working relationships with external customers and internal stakeholders to ensure quality service and accountability.
  

What We're Looking For

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• Bachelor's degree with a minimum of 3-5 years of working experience in a similar role.
  
• Strong experience in supply chain (logistics systems and concepts) within the high-tech industry; electronics industry experience is a plus.
  
• Proven track record working in a dynamic and demanding environment with a high level of complexity.
  
• Fluent in English (spoken and written); strong communication skills to bridge European and Asian business cultures.
  
• Accurate, proactive, and analytical, with strong MS Office Excel skills.
  
• Flexibility to work across time zones and handle work pressure outside of a standard "9-5" mentality.
  
• A service-oriented mindset with the ability to be diligent and responsive to customer needs. xgiwjmb
  
• Hybrid working available
  
• Competitive salary, bonus package, and secondary benefits.