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Customer Service Reps: Transition to Recruitment

Access Healthcare

DublinFull-timeMid LevelOn-site

Job Description

  • Full Training, No Experience Needed: Structured onboarding built for this exact transition.
  • Hands-On Mentorship: Learn directly from experienced consultants, not a manual.
  • Skills You Already Have, Sharpened: Training that builds on what you know.

Looking for a career change? We at Access Healthcare are looking for ambitious people looking to build and progress their careers to join our recruitment team.

Does This Sound Familiar?

  • Following the same script, call after call, with little room to think for yourself.
  • Handling difficult conversations all day, with limited support or recognition for it.
  • Logging a ticket, then never finding out what happened next.
  • Wondering if there's a role out there that finally puts your skills to proper use.

What's Waiting on the Other Side:

  • A role built around real conversations, not scripts.
  • Full visibility on the outcome of your work, from first contact to placement.
  • The same people-skills you've already built, finally given room to grow.
  • A career that treats your experience as a foundation, not a formality.

What a Recruiter at Access Does:

  • Use the same patience, active listening, and de-escalation skills built from handling every kind of customer, now applied to real conversations with candidates and clients.
  • Own the full recruitment process, from first conversation through to placement.
  • Build long-term relationships instead of one-off interactions and, over time, your own network.

How we deliver this:

  • Full, structured training from day one, designed specifically for people making this exact transition.
  • Hands-on mentorship from experienced consultants and leaders.
  • No recruitment background required, just the skills you've already built.
  • Base salary + Unlimited commissions: 45k in Year 1 with average performance; Year 2: 75k.

What We're Looking For:

  • At least one year of postgraduate experience as a Contact Centre Advisor, Technical Support Representative, or any other customer service background.
  • A genuine desire to learn and grow into a new career.
  • Confidence communicating and building relationships with people.
  • EU Passport or Stamp 4 visa.

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