Customer Service Representative/Call Centre - 210378

*JOB DESCRIPTION*

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

*Important Note - *

_This is a fully remote position. We are open to review resumes from applicants located in these markets: __*AL, FL, GA, IN, KY, MS, OH*__, and __*TX*__. We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply._

* Candidates can be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. * Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am. * Candidates cannot choose their work schedule, but they will be able to provide a shift preference during their interview. * They must be available to work on the 2nd and 3rd shift and at least one day of the weekend.

*Qualifications:*

*Physical Demands:*

* Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * Call center experience required. * Excellent communication skills. * Intermediate knowledge of computer applications. * Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

*Responsibilities:*

* Candidates are required to provide their own equipment for this role. * Training is conducted with cameras on, so a webcam is required during the first 2 weeks. * Candidates must demonstrate they can maintain a productive, interruption-free remote work environment.

*All Candidates must have:*

* Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable. * AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION. * Core i3 with 8GB of RAM or higher * Candidate must have a minimum of 30mbps upload and 40mbps download. Run internet speed test at * Candidate must have a minimum of Windows 10 on computer. * Must have modem connection - Must be hardwired to your computer via ethernet cable. xhmxlyz * Home computer, monitor and headset that will allow agent to answer calls. * Must allow required software to be uploaded to their computer, and have USB headset that is CxOne/NICE compatible for incoming customer interactions

Pay: $14.00 - $15.00 per hour

Education: * High school or equivalent (Preferred)

Experience: * Call center: 1 year (Required)

Work Location: Remote