Customer Service Representative

At Cencora, we unite our commitment to create healthier futures and invite individuals who want to make a difference to join our innovative company and improve the lives of people and animals everywhere.

Responsibilities

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment‑related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non‑standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.

Education & Experience

• Studying final semesters of university or graduated.
• Minimum 2 years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field.

Skills & Knowledge

• Advanced English proficiency.
• Logistics experience desired.
• Proficiency with Microsoft Office.

Benefits

Benefit offerings outside the United States may vary by country and will be aligned to local market practice. Eligibility and effective dates may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non‑discriminatory.

Accommodations

Cencora provides reasonable accommodations to individuals with disabilities during the employment process in accordance with legal requirements. To request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. Accommodation determinations are made on a request‑by‑request basis.