Customer Service Representative

Job Description

Job Title: Customer Experience Advisor (Fresher & 6 + months Experience)

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Location: Hyderabad, Telangana

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Department: Operations (International Chat Process)

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Report To: Team Leader

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Role Overview: Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

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Key Responsibilities:

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• Handle queries on chat as per process
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• Deliver consistent, high-quality customer experience in every interaction
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• Resolve concerns efficiently; escalate complex issues as required
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• Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards
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Required Skills and Qualifications:

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• Undergraduate or Graduate (with no pending backlogs)
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• Strong communication skills (verbal & written)
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• Excellent typing speed (40 WPM with 90% accuracy)
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• Manage multiple customer interactions while ensuring a positive experience
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• Accurately capture customer details and resolve issues with precision
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Requirement: Willingness to work in night shifts & rotational shifts