Customer Service Representative job

Join Our Team as a Customer Service Representative at Dunns Josephine Hotel!

Are you passionate about creating memorable guest experiences? Do you thrive in a fast-paced, people-focused environment? If so, Dunns Josephine Hotel in sunny Miami, FL, is looking for you! We’re seeking a friendly and dedicated Customer Service Representative to be the face of our hotel and ensure every guest feels right at home.

About Us

At Dunns Josephine Hotel, we pride ourselves on offering a warm, welcoming, and luxurious stay for all our guests. Located in the heart of Miami, we blend modern comfort with personalized service to create unforgettable experiences. Our team is the backbone of our success, and we’re excited to welcome a new member to our growing family.

What You’ll Be Doing

As a Customer Service Representative, you’ll play a key role in ensuring our guests have a seamless and enjoyable stay. Your responsibilities will include:
- Greeting guests with a smile and assisting with check-ins and check-outs.
- Answering guest inquiries and resolving any issues promptly and professionally.
- Providing information about hotel amenities, local attractions, and services.
- Handling reservations and ensuring accurate record-keeping.
- Collaborating with other team members to maintain our high standards of service.

What We’re Looking For

We’re excited to meet candidates who bring enthusiasm and a guest-first mindset to the table. While no prior experience is required, here’s what we value:
- Excellent communication and interpersonal skills.
- A positive attitude and the ability to stay calm under pressure.
- Strong organizational skills and attention to detail.
- A team player who’s eager to contribute to a collaborative environment.

What We Offer

At Dunns Josephine Hotel, we believe in taking care of our team as much as we take care of our guests. Here are some of the benefits you’ll enjoy:
- 401K to help you plan for your future.
- Healthcare to keep you and your family covered.
- Paid Time Off (PTP) so you can recharge and relax.

Why Join Us?

At Dunns Josephine Hotel, we’re more than just a workplace—we’re a community. We value teamwork, integrity, and a commitment to excellence. Joining our team means becoming part of a supportive and welcoming environment where your contributions truly make a difference.

Ready to Apply?

If you’re ready to take the next step in your career and join a team that’s passionate about hospitality, we’d love to hear from you! Apply today and let’s create unforgettable guest experiences together at Dunns Josephine Hotel.