Customer Service Representative

The Customer Service Represenative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

Key Responsibilities

• Provide excellent customer service and professionalism to all customers via in-person, telephone, email, or web interactions.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve customer questions and concerns within established guidelines.
• Monitor, resolve, document, and report all customer complaints, driver route sheets, call-in sheets, and operational issues in coordination with sales.
• Track customer information and concerns by entering data into the database.
• Research and complete customer refunds, submitting them for approval before sending to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure all missed stops and special pickups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers.
• Download, distribute, and answer all customer inquiries received via email.
• Process web requests and take phone payments.
• Process customer payments via the internet and accept cash payments as needed.
• Enter new subscription residential accounts into the system.
• Run credit checks on new customers.
• Complete verification forms, service agreements, and pricing matrices for all commercial account changes, additions, and cancellations.
• Key all new and cancelled accounts into the Tower system and verify accuracy.
• Scan all contracts into the system and maintain proper records.
• Assist in completing the Affiant Action log for all applicants.

Knowledge, Skills, Abilities, and Competencies

• High School Diploma or GED.
• One (1) to two (2) years of customer service call center experience.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in a fast-paced environment, meet deadlines, and perform under pressure.
• Strong organizational and record-keeping skills.
• Ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Word, and Excel.
• Strong problem-solving abilities.
• Excellent data entry skills.

Physical and Mental Demands

Ability to stand, sit, walk, use hands and fingers, talk, and hear. Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

Indoor office environment (95% of the time). Moderate noise level.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Current GFL Employees

If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub. At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here!

We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people.

Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.

We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life.

GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.

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