Customer Service Representative German/Dutch

Job DescriptionThis position problem solves and conducts basic research into customer inquiries. This position uses best judgement to select the best course of action. This position works with both external and internal customers, and assists those customers with questions concerning their bill.

This position prepares billing adjustments as needed. Advanced or fluent level of German / Dutch language required for the position. This position problem solves and conducts basic research into customer inquiries.

This position uses best judgement to select the best course of action. This position works with both external and internal customers, and assists those customers with questions concerning their bill. This position prepares billing adjustments as needed.

Advanced or fluent level of German language required for the position. FUTURE YOU supports customers and commercial integrity Are you a natural when it comes to getting customers on your side? Do you also possess an interest in finance?

If the answer to both these questions is yes, and you also have a talent for languages, you could be the candidate weve been searching for. We need you to secure the loyalty of our customers by showing them how swiftly we can resolve their billing issues. Youll be making a vital commercial impact on the business, and youll be doing it while speaking English and Dutch / German language.

What youll be doing Managing billing documents and correcting errors by issuing credit/debit notes. Raising the bar when it comes to providing customer service on the phone and via email. Supporting client with investigating our systems to prevent future billing inconsistencies.

What youll get Competitive salary Full training to help you perform at your best Flexible benefits Pension Scheme/ Healthcare Life Assurance Tuition Reimbursement Opportunities to progress thanks to our promotion from within policy. What youll need A university education and years of work experience are not essential here. You do need to prove youve spent at least one year in customer service, and experience using Microsoft Excel would be an advantage.

However, we will provide you with four weeks of initial training on site, followed by a minimum of four weeks integrating you into the office team. Once youre feeling confident enough to work on your own, Below are some details on the role available: Monday Friday Full time 40 hours 8am -16.30pm Location Citywest Dublin 24 Working model Hybrid 1 week per month on site in Citywest office & 3 weeks working from home in your Irish Location.(optional) Day-to-Day task would include 8am-11am Customer calls in relation to billing issues with invoices. Calls on calls log queries onto the system , in the afternoon you work on admin tasks and closing out queries and resolving them for customer.

Work on the telephone and via email. Other billing tasks Skills: Customer service, Languages, IT Benefits: Work From Home Work From Home TPBN1_IJ