Customer Service Representative

Customer Service Representative

Temporary Assignment — Maternity Leave Coverage

Location: Maple, ON (On-Site)

Type: Full-Time · Temporary, 3–5 months, with potential for extension

Pay: $23–$25/hour (English) · $25–$27/hour (Bilingual French/English)

Start Date: As soon as possible

About the Opportunity

We've partnered with a well-established consumer goods company to find a dependable Customer Service Representative to cover a maternity leave. You'll join a collaborative team of eight and become a key point of contact for sales reps, customers, and the order desk — keeping day-to-day operations running smoothly. The assignment is expected to run 3–5 months, with a genuine possibility of extension and longer-term opportunities for the right person.

If you take pride in being organized, reliable, and the person others can count on, we'd love to hear from you.

What You'll Do

• Serve as the primary point of contact for Ontario sales representatives and customers
• Manage the Toronto Order Desk inbox, ensuring orders are processed accurately and on time
• Process and apply discounts within sales orders
• Release orders into EWM from SAP
• Cover VCR Order Desk operations and phone lines from 5:00–7:00 PM
• Act as the primary backup for the Shipping Clerk
• Provide backup support for Quebec sales reps, customers, and order desk operations
• Maintain accurate records and keep customer requests moving without delay

What You Bring

• 1–3 years of customer service experience
• Experience working with an ERP system
• Strong administrative and clerical skills
• Excellent written and verbal English communication
• The ability to multitask, stay composed under pressure, and work well both independently and as part of a team
• Legally entitled to work in Canada for the full duration of the assignment

Nice to Have

• Bilingual in French and English
• SAP experience
• Call centre customer service background
• Consumer Packaged Goods (CPG), logistics, or supply chain experience
• Interest in longer-term opportunities should they arise

Schedule

• Regular hours: 10:00 AM – 7:00 PM, on-site, five days a week
• Occasional earlier coverage (6:30 AM – 3:30 PM) for vacations, illness, or operational needs

Why You'll Like It

• A close-knit team of eight that genuinely works together
• Real ownership and variety — no two days look the same
• Competitive pay, with a premium for bilingual candidates
• A foot in the door with a respected company, and the potential for more

How to Apply

Interested — or know someone who'd be a great fit? Apply today and let's connect.