Customer Service Representative

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European competitors.

CLdN’s cargo and multimodal services have a Europe-wide reach using CLdN’s extensive network of ships, terminals and equipment. CLdN’s 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.

For our office in Matosinhos, we are looking for enthusiastic Customer Service Representatives (English, Portuguese and Spanish) to assist our operations in the Iberian market.

After an in-house training process, you will work in an autonomous way on the daily planning, organisation and smooth follow up of the end-to end transport combinations. You are responsible for the management of the transport orders whilst respecting our clients’ needs and ensuring the company’s and operational and legal requirements.

Within this multitasking position, you will be responsible for the following tasks:

• Deal with all aspects of customer service;
• Create the transport order and make sure that transit time and the delivery dates are met;
• Follow up of orders, costs, deadlines and keep clients updated on a constant basis;
• Trouble shooting: handle problems that may occur and resolve operational issues;
• Follow up of complaints: propose solutions and react proactively;
• Work in close collaboration with management in order to optimize the transport solutions;
• Manage various administrative tasks;
• Ensure a smooth planning of the cargo;
• Ad hoc projects.

Your profile

• You are fluent in Portuguese and English and preferably also a very good level of Spanish;
• A first experience in the logistic/transport sector would be considered as an advantage;
• You have good IT skills, including Excel and Outlook;
• You are client oriented and have strong communication skills;
• You have excellent organisational skills, including ability to prioritise and manage workload in an autonomous way;
• You are positive, motivated and a good team player;
• You are a pro-active problem solver and stress resistant;
• You are willing to work within a flexible time schedule 07:30 and 18:00 for your team (40 hours/week).

Our offer

• A stimulating working environment with positive and committed co-workers;
• A can-do attitude working environment and quick decision making allowing you to develop your career within our group;
• An intensive and dynamic training program in order to develop your logistical skills;