Customer Service Representative, Casual

Location: 2460 Stanfield Road, Mississauga

Number of Openings: 2

Salary / Pay: $20.82/hour

Job Posting Description: This is an onsite role #LI-Onsite We are looking for a highly organized and customer-focused individual to join our team as a Customer Service Representative/Administrative Clerk. You will combine administrative skills with experience delivering outstanding customer service. If you are customer-focused and have experience establishing procedures to ensure client satisfaction, then this is the role for you!

About the Role

• Provide professional support to customers by phone, email, and in-person interactions.
• Handle inquiries, resolve complaints, and ensure customer satisfaction.
• Process and manage customer order, invoices, returns, and refunds.
• Maintain accurate and up-to-date records in our systems.
• Assist with general office responsibilities, including filing, data entry, and reconciliations.
• Prepare reports and other administrative documents.
• Collaborate with team members to improve office operations and customer service strategies.

About You

• High school diploma required, additional education or certifications
• Proficiency in Microsoft Office Suite (Word, Excel (can maintain complex spreadsheets) and Outlook)
• Experience in a customer service and administrative role
• Experience interpreting and responding to customer requests
• Proficiency in establishing procedures to ensure client satisfaction
• Experience documenting customer issues in detail
• The ability to lift and carry weights up to 40 lbs (18 kgs)

Hours available to casual employees will depend on the operational requirements of the department and are scheduled in accordance with the Collective Agreement based on an employee’s seniority and availability.

This job is part of a union, requiring payment of union dues, which is currently 1.35% of your gross earnings.

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority.

At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Union / Non-Union: Union

Job Posting End Date: August 18, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs), which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. For job searches in a specific location, please use the search field on the careers site.

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