Customer Service Representative
BIG Language Solutions
Job Description
Job Description
Job Title: Language Interpreter – English + Punjabi
\nDepartment: Customer Support / Language Services
\nLocation: Sector 98, Noida
\nJob Type: Full-time
\nShift: US Shift (Rotational) PST Time
\nJoining Date: 10th August, 2026
\nJob Summary: We are seeking a skilled and experienced Language Interpreter fluent in English + (Second Language) to join our customer support team. The ideal candidate will have a background in international call center environments, specifically serving U.S. customers. You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
\nKey Responsibilities:
\n• Provide real-time, consecutive or simultaneous interpretation between English and Punjabi Language during customer calls.
\n• Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. • Accurately relay information without adding, omitting, or distorting the meaning.
\n• Handle confidential and sensitive information with discretion and professionalism.
\n• Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
\n• Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
\n• Adhere to call handling metrics, quality benchmarks, and compliance requirements.
\n• Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
\nRequired Skills & Qualifications:
\n• Fluency in English and Punjabi Language – spoken
\n• Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.