Customer Service Representative

Job Description

Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you'll play a crucial role in our fast‑paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license.

Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you're passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our global family.

How you'll make an impact

• Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
• Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
• Forward calls as needed to Resolution Managers and claims staff.
• Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.

About you

• Advanced English level (Advanced B2 minimum required).
• Strong typing skills and basic computer knowledge.
• Availability to handle calls and work on claims‑related issues.
• 1 year of previous experience in contact center or customer support roles.
• Training will be delivered On Site / Operations will be handled in a Hybrid model.

Please apply with your resume in English, otherwise your application will not be considered.