Customer Service Representative – Admin

Role - Customer Service Representative – Admin

Location - Dublin

Contract type - Temporary contract - 3 months

Work model - Hybrid

Working hours - Monday to Friday 9am-5pm or 9.30am-5.30pm

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Role Overview

We are looking for a Customer Service Agent to join our team for one of our client operations in the energy sector. The successful candidate will handle basic customer queries related to energy plans and billing, delivering positive and professional customer experience across all interactions.

In addition to customer service responsibilities, this role will provide administrative support to a Project Manager, including minute-taking, meeting scheduling, follow-up coordination, and tracking of actions arising from meetings.

Key Responsibilities

• Handle inbound customer queries via phone and occasionally emails
• Respond to customer questions including plans, tariffs, and billing information
• Assist customers with basic account queries and updates
• Resolve customer issues efficiently while meeting service quality standards
• Accurately record customer interactions and update systems
• Provide a friendly, helpful, and customer-focused service at all times

Administrative Support Responsibilities

• Provide day-to-day administrative support to the Project Manager
• Take accurate meeting minutes and distribute notes in a timely manner
• Track and follow up on action items arising from meetings to ensure timely completion
• Support stakeholder communications and meeting coordination activities
• Maintain organized records of meeting documentation and project-related information

Required Experience & Skills

• Minimum 1 year experience in a contact centre environment (Mandatory)
• Excellent verbal and written communication skills in English
• Strong customer service mindset with a positive, can-do attitude
• Ability to explain information clearly and confidently
• Computer literacy and ability to navigate multiple systems

What would you bring?

As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employer:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out to [email protected] your journey to becoming a valued part of Covalen starts here.

#J-18808-Ljbffr