Customer Service Rep

Company: Finning Canada Number of Openings: 2 Worker Type: Permanent Position Overview: Location: Regina, SK or Saskatoon, SK Schedule: Monday to Friday, 40 hours per week

Join Our Team We are looking for a customer-focused and sales-oriented Customer Service Representative to support our rental operations in either Regina or Saskatoon. This role is ideal for someone who enjoys building customer relationships, working in a fast-paced environment, and helping customers find the right equipment and solutions for their projects. As the first point of contact for many customers, you will play a key role in delivering an outstanding customer experience while supporting rental, sales, and administrative activities.

Job Description

What You'll Do

• Provide professional, efficient, and friendly customer service at the rental counter
• Respond to customer inquiries in person and over the phone
• Promote and sell rental equipment, products, and services
• Prepare rental and sales agreements and contracts
• Process equipment returns and close rental contracts accurately
• Assist customers with equipment availability, pricing, and product information
• Utilize internal systems to manage customer transactions and equipment inquiries
• Process purchase orders and maintain accurate records
• Support equipment servicing activities as required
• Ensure all paperwork and documentation is completed accurately and on time
• Maintain strong working relationships with customers and internal teams

What You'll Bring

• Several years of direct sales and customer service experience
• Strong communication and interpersonal skills
• Exceptional customer service focus with the ability to build lasting relationships
• Ability to identify customer needs and recommend appropriate solutions
• Understanding of construction projects, job site requirements, and equipment applications is considered an asset
• Ability to learn and maintain knowledge of a diverse rental equipment fleet
• Strong organizational and administrative skills
• Comfortable working in a fast-paced environment with competing priorities
• Ability to meet deadlines and manage repetitive tasks while maintaining accuracy
• Proficiency with computer systems and business applications
• Flexible and adaptable with a strong team-oriented approach

Why Join Us?

• Monday to Friday schedule
• Stable full-time opportunity
• Competitive compensation and benefits package
• Career development and growth opportunities
• Collaborative and supportive team environment
• Opportunity to work with a leading equipment and rental organization

If you are passionate about customer service, enjoy sales, and thrive in a busy environment, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.

Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.

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