Customer Service Planner

Customer Service Planner £28,000

+ Excellent

Benefits Essex Permanent

Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We are looking for a

Customer Service?Planner

?to join our busy team in

Basildon, Essex

! About the Role Working in a fast-paced environment, you will manage a high volume of incoming and outgoing calls, liaising with residents, clients, subcontractors,

suppliers

and operational teams to coordinate appointments and keep works progressing smoothly. Using our scheduling systems, you will plan and

allocate

work to operatives and subcontractors, ensuring jobs are appointed at the right time, in the right sequence and with the

appropriate resources

.

You'll

take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been

impacted

, always

maintaining

customer confidence and delivering a positive experience. This is a role that requires excellent organisation, attention to detail and the ability to juggle multiple priorities.

You'll

be responsible for

managing workloads, monitoring work-in-progress jobs and ensuring appointments are arranged and completed within agreed timescales. As a key point of contact for residents,

you'll

use both telephone and email communications to provide updates, answer

queries

and deliver outstanding customer service throughout the customer journey. About You You'll

be an organised and proactive individual with

previous

experience in planning, scheduling, customer

service

or administration, ideally within social housing, repairs and maintenance, property

services

or a similar sector. You will be comfortable managing multiple bookings, appointments and workstreams simultaneously while

maintaining

accurate

records and ensuring service targets are achieved. A professional and confident telephone manner is essential, along with excellent communication skills and the ability to build positive relationships with residents, clients,

operatives

and subcontractors at all levels. You will be able to remain calm under pressure, prioritise

effectively

and make informed decisions to ensure jobs are completed within target timescales. Strong administrative and IT skills are also important, as

you'll

be

regularly using

scheduling systems and Microsoft Office applications to manage appointments, update

records

and monitor performance. Most importantly,

you'll

be passionate about delivering exceptional customer service and committed to ensuring every customer receives a positive experience, even in challenging situations. Benefits 26 Days Holiday & Bank Hols

Enhanced Pension Plan

Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP.

Loyalty & Values Awards

Funded Professional Subscription

Eye Care Vouchers

About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving

a lasting legacy

in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people

are

key to our success. MSPS are proud to support the resettlement of armed forces personnel. Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to

submit

your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of

appropriate candidates

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