Customer Service

CUSTOMER SERVICE – ONSITE REPRESENTATIVE

Be the friendly face customers remember.

Peters Glen Shade Houses is looking for a confident, organised and genuinely helpful person to join our team as an Onsite Customer Service Representative.

This isn’t a role where you’ll spend all day reading from scripts.

You’ll be talking with real customers, helping solve real problems, answering questions, guiding people through their options and making sure every person who deals with Peters Glen walks away feeling looked after.

If you enjoy helping people, like getting things sorted and take pride in doing a job properly, we’d love to hear from you.

WHAT YOU’LL BE DOING

You’ll be an important part of the customer experience from the first enquiry through to follow-up.

Your day may include:

• Welcoming and assisting customers onsite

• Answering incoming phone and email enquiries

• Helping customers understand our shade house products and options

• Following up enquiries, orders and customer questions

• Providing friendly, practical product guidance

• Keeping customer information and enquiries organised

• Working closely with the wider Peters Glen team

• Finding solutions when something doesn’t go exactly to plan

• Making sure customers feel heard, informed and valued

WHO WE’RE LOOKING FOR

We’re less interested in fancy job titles and more interested in how you work and how you treat people.

You’ll fit in well if you:

Love helping people

You’re approachable, patient and enjoy finding the right solution for a customer.

Communicate clearly

You’re comfortable speaking face-to-face, over the phone and through email.

Take ownership

If something needs doing, you follow it through rather than waiting for someone else to fix it.

Stay organised

You can manage multiple enquiries and priorities without losing the details.

Bring positive energy

You contribute to the team and help create a workplace people enjoy being part of.

Move with purpose

You understand what matters, get onto it and keep things moving.

Are willing to learn

You don’t need to know everything about shade houses on day one. We can teach products. We’re looking for the right attitude.

WHY PETERS GLEN?

We’re an Australian business helping gardeners create better growing environments in their own backyards.

Our customers include passionate orchid growers, bonsai enthusiasts, vegetable gardeners, plant collectors and everyday Australians who simply love growing things.

We care about the products we build — but just as importantly, we care about how our customers are treated.

You’ll join a team that values:

Take ownership, no excuses.

Follow through and take responsibility for the result.

Create a positive team spirit.

Support each other and make the workplace better.

Move with purpose & urgency.

Focus on what matters and turn priorities into results.

Be humble.

Stay open, keep learning and treat people with respect.

Build with care and passion.

Take pride in the details and the experience we give our customers.

SOUND LIKE YOU?

If you’re looking for a customer service role where you can talk to people, solve problems, learn something new and genuinely make a difference to a customer’s day, we want to hear from you.

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