Customer Service Operator
Sercanto
Job Description
Our 3PL client is one of the largest market‑leading international logistics providers. They have a passion for finding ways and sustainable solutions for their customers all around the world - by rail, truck, ship, plane or in the warehouse.
A family business of 153 years after its foundation and is represented by a worldwide network of 489 offices across 173 counties with more than 19,500 people.
We are seeking a dedicated, energetic and experienced Customer Service Operator within the freight industry to join their team on a full-time basis located in their Bankstown office.
Duties & Responsibilities
- Maintaining portfolio of clients as assigned
- Maintain client work instructions and request changes with client implementation for SOP amendments.
- Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
- Manage order status reports / in transit reports for clients
- Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.
- Monitoring network import shipments between overseas origins and destinations.
- Communicate between clientele and networks
- Taking appropriate corrective action to prevent recurrence of non-conformances
- Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
- Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues
- Communicate with clients and staff in a friendly and professional manner.
- Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager
Requirements
- 2+ years experience in International Freight Forwarding
- General freight forwarding training
- Previous 3PL experience
- Experience in Customer Service within a similar organization
- Phone etiquette training
- Excellent communication skills, both written and verbal
- Own reliable transport
Benefits
What you will get in return:
Not only will you be joining an amazing and supportive business that provides the best freight & logistics services worldwide, you will get in return
- A competitive salary package - negotiable
- Annual company bonuses when targets are met
- Flexibility for hybrid arrangement after 6 month probation
- Free on-site parking available
- Fairly new building