Customer Service Officer

Job Type: Permanent position | Casual position

Job Description

Are you passionate about delivering exceptional service and solving complex problems? Do you thrive in a fast-paced environment where your initiative and attention to detail make a real impact? If so we want you on our team!

We're looking for Customer Service Officers (Hub Specialists) to join our superannuation contact centre team on an initial 6-month Fixed Term Contract with a potential for extension and a great opportunity to build your career with MUFG. What Youll Be Doing

Deliver first call resolution by anticipating member needs and taking full ownership of enquiries Act as the first escalation point for challenging or sensitive cases involving members, beneficiaries, and trustees Investigate and resolve issues with professionalism and empathy

Meet and exceed KPIs across calls, admin tasks, and written correspondence Collaborate with your team to share ideas, support goals, and contribute to a positive team culture Participate in ongoing training and proactively build your superannuation knowledge

Stay informed on industry trends and legislative changes Support the Team Leader with high-priority requests, projects, and workflow management Identify risks and recommend process improvements to enhance service delivery

Ensure all work meets quality standards and complies with regulatory requirements

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