Customer Service Officer

• Position: Customer Service Officer (Inquiry/Quotation)

• Location: Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)

• Working hours: 5 days’ work week, Monday to Friday 8.30am to 5.30pm

• Salary (commensurate with experience): Up to $4200 + AWS + Medical + 14 days annual leave

• Duration: Permanent

• Industry: Semiconductor & Electronic

Main Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests

• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation

• Prepare and submit quotations to customers promptly

• Prepare and submit documents required by customers in their respective management systems

• Proactively update customers on their order status and shipment schedules

• Maintain accurate and updated records of spare parts price lists for customers

• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments

• Prepare and submit documentation to assist customers with custom queries

• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience

• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration

• Strong command of spoken and written English

• Able to work after office hours when required
  

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