Customer Service Officer

THE COMPANY YOU WOULD BE JOINING

• An independent, Australian owned company specialising in the supply of medical device products to ANZ healthcare markets.
• Established in the 1990’s, this organisation promotes and sells the best products and brands globally in this niche therapy area and their innovative products are promoted based on clinical evidence.
• Their recent rapid growth has been achieved by valuing their customers and employees, who have contributed to the company’s ongoing success.

WHAT’S IN IT FOR YOU

• Looking for a collaborative, family friendly culture and company who values their people?
• Step up to an amazing role working for a great company who will mentor and guide your career in the right direction.
• Career opportunities exist here.

WHAT YOU WILL LEAD AND GROW

• This Customer Service Officer position plays a critical role in supporting people living with complex medical needs, along with their carers and healthcare professionals.
• This role is responsible for managing both outbound and inbound communications, handling complex and sensitive enquiries, and providing accurate, non-clinical information regarding medical device products and their appropriate use.
• In addition to addressing complex customer and patient enquiries, the position holds overall responsibility for the coordination, delivery, and ongoing enhancement of a patient support and education program and does include some picking and packing tasks in the office.
• This includes ensuring the program delivers meaningful education, support, and engagement outcomes for patients, while remaining aligned with organisational objectives and compliance requirements.
• This role is a full-time position, based in the office 5 days a week, 8:00AM – 4:00PMwith free on-site parking and access to public transport.

WHAT EXPERIENCE & SKILLS WILL YOU NEED TO GET THE JOB?

• Demonstrated experience in a customer engagement/customer service, patient services, or healthcare support role.
• Strong patient advocacy mindset with high levels of empathy and emotional resilience.
• Excellent communication skills, with the ability to manage sensitive conversations professionally.
• Strong organisational skills and attention to detail.
• Confident working with ERP, CRM, and Microsoft Office systems.
• Solid understanding of healthcare compliance, privacy, and confidentiality requirements.
• Continuous improvement mindset with a collaborative approach to teamwork.

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