Customer Service Officer

This role sits within a well-established healthcare organisation with a strong presence across Australia, New Zealand, and the Pacific region. Reporting directly to the Country Manager, the Sales & Business Support Officer will play a key role in supporting commercial operations, distributor management, contract administration, and business processes. The position requires a highly organised individual who can effectively coordinate information across various stakeholders.

RESPONSIBILITIES INCLUDE:

Provide day-to-day sales and business support to the Country Manager and broader commercial team

Coordinate and maintain commercial agreements and documentation across Australia, New Zealand, and Pacific Island markets

Manage distributor agreement administration for a network of 20+ distributors

Consolidate, maintain, and update contract, pricing, quotation, and agreement templates

Liaise with Commercial, Finance, Supply Chain, and external stakeholders to obtain required information and approvals

Support procurement and business administration activities as required

Assist with pricing, quotation, and contract management processes

Maintain accurate records and documentation within relevant business systems

Support reporting and commercial administration activities to improve business efficiency

SKILLS & EXPERIENCE

Previous experience in sales support, administration, customer service, and business support

Experience within the medical device, pharmaceutical, healthcare, or life sciences industry highly regarded

Familiarity with distributor networks, pricing processes, contracts, and commercial documentation desirable

Experience using ERP systems such as SAP preferred

Strong organisational and administrative skills with exceptional attention to detail

Excellent communication skills and confidence engaging with stakeholders at all levels

Proactive individual who is comfortable following up and gathering information from multiple functions

Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint

BENEFITS

Opportunity to work with a global healthcare organisation

Exposure to commercial operations and distributor management across ANZ and the Pacific region

Hybrid working arrangement (4 days office, 1 day WFH)

Long-term opportunity with potential for extension or permanent conversion

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