Customer Service Officer | English & Dutch - €2.800 - €3.300 A Month

What will you do?The Customer Service Officer provides daily operational support to customers and ensures accurate processing of customer orders, including order entry, changes, backorders, and reservations. The role coordinates with external warehouse and logistics partners to prepare shipments and handles customer inquiries, requests, and complaints.

All activities are performed in line with internal quality standards, procedures, and Incoterms, with a strong focus on efficiency and customer satisfaction. The Customer Service Officer identifies customer needs, shares improvement suggestions with the line manager, and provides feedback on customer experiences. Building and maintaining strong customer relationships through phone and written communication is a key part of the role.The position reports to the Operations Manager.Your key responsibilities:Independently manage daily customer service and order processing activitiesEnsure timely and accurate order fulfillmentBuild and maintain strong customer relationshipsAct in the interest of both the customer and the organizationSupport team members when needed

Requirements Who are you?

Fluency in Dutch and English (written and spoken);

German and/or French is a plusStrong communication skills (written and verbal)MBO+ level of working and thinkingAt least 3 years of relevant experienceExperience with ERP/CRM systems (preferably Microsoft Dynamics)Good knowledge of Microsoft Office and ExcelUnderstanding of international logistics and IncotermsAffinity with technical productsCustomer-focused, proactive, and solution-orientedWell-organized, accurate, and able to work under pressureFlexible, reliable, and discreet with confidential informationComfortable working in an international environmentYou must live in the region of AmsterdamCandidates who live abroad will not be consideredYou must have a valid working permit for the NetherlandsBenefits This is a long term position - full time (40 hours per week)The salary is between EUR 2800 - EUR 3300 - based on work experience and educationTravel cost will be reimbursedPensionThe first contract will be with Undutchables - thereafter it will be extended, depending on the performanceApplication Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.