Customer Service Officer

Business Services Centre Customer ServiceOfficer

• Casualposition| Experience work/life balance
• Box Hill, Maroondah and Angliss Hospitals | Opportunity to work across sites

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

An opportunity exists for a Casual Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors at our Box Hill Maroondah and Angliss Hospital sites. This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting.

As the first point of contact at the main reception desks, the Business Service Centre delivers 24/7 face-to-face, telephone, email support to internal and external stakeholders,as well assupporting emergency code procedures. The team plays a critical role inmaintaininga warm and welcoming environment for patients, visitors, and staff while also overseeing key administrative systems and providinghelpdesk support.

You’llbe part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults, and performing a range of administrative duties.

This casual position will provide coverage for both planned and unplanned leave across Box Hill and Maroondah Hospitals. The Business Service Centre operates 24 hours a day, so the successful applicant must be available to work all shift times including overnight shifts as required.

About you

To be successful in this role you willpossess:

• The ability to work collaboratively within a diverse team
• Strong computer and administrative skills
• A proactive attitude and willingness to learn
• Excellent communication andorganisationalskills
• A reliable work ethic andhigh levelof professionalism
• An interest in healthcare — previous experience in a health environment is desirable but not essential

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program
• Access to discovery days across our 50 sites
• Study and professional development leave
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion
• Fitness Passport for work-life balance
• Employee Assistance program accessible for you and your loved ones
• Flexible working hours and excellent entitlements
• Salary packaging options and an employee benefits scheme
• Access to Private Health Insurance offers
• Digital upskilling, such as excel and Power-Bi training
• Cafes at all of our Hospitals

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Contact Person:Jacinta McNay

Contact Number: 9975 6100

Contact Email: *************@easternhealth.org.au

Job Posting End Date: 23/10/2026

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7*** (Option 1) | Medical Workforce Unit on (03) 9895 3***. (TA for Non Medical roles, MWU for Medical roles)

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day

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