Customer Service Officer - Banyule Leisure

Department: Healthy and Active Communities

Compensation: Hourly Rate AUD $36.79 - $38.53

Employment type: Permanent Part Time

Work Arrangement: On-site

Join our team as a CustomerService Officer at Banyule Leisure.

Are you a friendly, organised andcustomer-focused person who enjoys helping people feel welcome, informed andsupported? Banyule Leisure is looking for a Customer Service Officer to joinour team and help create positive experiences for our members, visitors andcommunity.

In this role, you’ll be one of thefirst points of contact for customers across Banyule Leisure. You’ll providehelpful information about programs, memberships, facilities and services,support day-to-day reception and café operations, and assist with bookings,payments, administration and general customer enquiries

Whyyou’ll love this role and what you’ll do:

• Welcomingcustomers and providing friendly, accurate and professional service.
• Respondingto enquiries and helping customers find the right programs, memberships,products and services.
• Processingbookings, payments, point-of-sale transactions and basic administration.
• Supportingreception, merchandise and café operations, including stock control andcoffee making.
• Keepingcustomer areas clean, tidy, well-presented and safe.
• Assistingwith programs, promotional activities and the general running of BanyuleLeisure facilities.
• Thursday6:00pm – 9:15pm
• Friday 3:30pm- 7:30pm
• Sunday12:00 noon - 4:15pm (alternating shift, 2nd Sunday of the fortnight)
• Sunday 7:15pm- 9:45pm (Women's only shift - required to enable Council to deliver culturallysafe programs. Only female applicants are eligible for this shift).

What you’ll bring/what we arelooking for:

You will bring a positive,practical and community-minded approach, with the confidence to work in a busycustomer service environment. You’ll enjoy helping people, solving day-to-dayissues and working as part of a team to deliver a welcoming and reliableservice. You’ll have

• A commitmentto Banyule Leisure’s values and a keen interest in promoting health and fitnessof our customers and the wider community.
• Strongcustomer service focus and ability to multitask in a busy and dynamicenvironment, without compromising service to customers.
• Excellentphone manner, written communication, and interpersonal skills.
• Ability to discuss customer needs andidentify the best service for them within Banyule Leisure, includingwell-developed conflict resolution skills.
• Experience in customer service, membershipsales, cash handling and administration (desirable)
• Experience in the leisure facilityindustry (desirable)

What’s on offer

• A permanent parttime role with shifts available Wednesday to Sunday.
• $36.79 to $38.54 per hour plus super (depending on experience).
• Primary work location Ivanhoe Aquatic, and Olympic Leisure Centre.
• Consistency in shifts, working on a part time basis with thepotential to pick up extra shifts.
• Supportive and engaging team.
• Benefits include personal development and access to gym facilities.

Mandatory Qualifications:

• Level 2 First Aid (Apply First Aid).
• Cardiopulmonary Resuscitation (CPR)
• Nationally Coordinated Criminal History Check(NCCHC)
• Pre-EmploymentMedical Check
• Workingwith children check

Why choose Banyule?

Join a dedicated teamcommitted to making a positive impact on our community. At Banyule Council,you'll have the opportunity to drive service excellence, engage with diversestakeholders, and contribute to the betterment of our community. We offer a supportive,collaborative, and innovative work environment where your skills and expertisewill be valued and rewarded.

Banyule City Council is an EqualOpportunity Employer; we value diversity and inclusion, and we welcomecandidates from all backgrounds. If you have a reasonable adjustment, support,or access requirement, we encourage you to inform us through your applicationor [email protected]

Our Values

Our employees align their careers withBanyule because they share our values of respect, integrity, responsibility,initiative, and inclusion. They thrive in our strong learning and developmentculture, and the positive way we work in partnership with the community. Youwill share our values and have a passion for helping a community of over130,000 residents to live happier, healthier and more connected lives, allwhile growing your skills and advancing your career.

We look forward to youstarting the next chapter of your career at Banyule Council.

Diversity Statement

Our community is made up ofdiverse, cultures, beliefs, abilities, bodies, sexualities, ages, and genders.We are committed to access, equity, participation, and rights for everyone:principles that empower, foster harmony, and increase the well-being of aninclusive community.

Acknowledgement of the Traditional Custodians

BanyuleCity Council is proud to acknowledge the Wurundjeri Woi-wurrung people asTraditional Custodians of the land and we pay respect to all Aboriginal andTorres Strait Islander Elders, past, present and emerging, who have resided inthe area and have been an integral part of the region’s history.

Banyule City Council endorses the Uluru Statement from theHeart in full and accepts the invitation to walk with First Nations peoples, toa better future for us all.

Child Safe Standards Statement of Commitment

BanyuleCity Council is a child-safe organisation committed to the safety andwell-being of children.

Council has a zero tolerance for child abuse. Allallegations and safety concerns will be treated seriously and acted upon. As achild-safe organisation we are committed to providing a child-safe environmentwhere children feel safe, are empowered, valued and protected. Council willactively listen to children, ensuring their voices are heard and considered indecisions that affect their lives.

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