Customer Service Officer

Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Arsenault in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product.

Physical Requirements:

• Must be able to view computer screen for long periods of time. (up to 10 hours)
• Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours).
• Sitting for extended periods of time is required (up to 10 hours). Stretching and periodic standing in the work area are encouraged.
• Must be able to work in a phone intensive environment taking up to 200 phone calls per day.
• Must be able to work in a structured environment with a high level of accountability.
• Must be able to bend, reach above ones head and occasionally lift up to 16 kilos
• Ability to adjust to the stress of meeting deadlines.

Training Requirements:

• Training will address the essential duties required of this position.
• This position will require continuous product and technical training.
• Various Systems training required to perform tasks

Other Requirements:

• Living in Australia
• High School Certificate, Bachelor Degree preferred
• Minimum of 2 years of Customer Service, sales or other highly interactive service experience
• Clear, professional and concise communication skills; written and verbal.
• Must have proficient adaptable computer skills
• Basic mathematical skills
• Self-motivated and possess excellent organizational skills.
• Manage Work
• Build Customer Satisfaction

Note: This Job Description is not intended to describe every element of the position. From time to time staff may be asked to perform various job related duties not listed.

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