Customer Service Manager

Overview

In this role you will manage a city-centre or site for IWG, owning overall performance and delivering world‑class service. You will lead a small team, oversee daily operations, and engage customers through tours and upselling. This position sits at the heart of a growing global organisation, offering development, promotion prospects and incentives.

You’ll help shape a high‑quality workspace experience while aligning with IWG’s mission to provide flexible, inspiring workspaces.

• induction training
• ongoing learning and development
• promotion prospects
• generous incentives
• flexible, personalised workplace benefits
• sociable hours

• Manage all on‑site operations and centre performance
• Lead a small team to meet targets
• Provide tours to prospective customers
• Upsell to existing customers
• Ensure high‑quality customer service and workspace standards

• Experience delivering against targets while leading a small team
• Experience running a customer‑focused site (e.g., flexible workspace, store, restaurant)
• Mindset: passion, drive, ownership and resilience

• passion
• drive
• ownership
• customer service
• upselling
• centre/operations management