Customer Service Manager

Job Description

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· Part Time Position
\n · Guaranteed base earnings
\n · Paths for career progression with a trusted national brand

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Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

\n The Harvey Norman Preston Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

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In this role you will:

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·  Actively manage Harvey Norman customer repairs & servicing
\n ·  Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
\n ·  Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
\n ·  Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
\n ·  Run weekly reports for repairs/service jobs as required by the Proprietor
\n ·  Advise customers of arrival of stock and organise delivery as requested by the Proprietor
\n ·  Be Health and Safety conscious

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What we require:

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·  Experience in (or ability to work in) a customer focused, successful retail business
\n ·  Experience working in a high volume administration role
\n ·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
\n ·  Customer service champion with very strong communication and interpersonal skills
\n ·  Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
\n ·  Friendly, outgoing, approachable and work well as a team member
\n ·  Ability to service customers while managing work tasks around their needs
\n ·  Going above and beyond to provide exceptional customer focused problem solving
\n ·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
\n services

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What we offer:

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·  Generous staff discounts
\n ·  Harvey Norman is a strong advocate of career progression with a wide support network for professional development
\n ·  An environment where good performance is recognised and rewarded
\n ·  A flexible and positive work environment

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If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

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