Customer Service Manager – Cybersecurity

• Operational management of support, maintenance and administration services for various security solutions


• Participation in administration, monitoring and upgrades of solutions


• Participation in support activities and maintaining infrastructures in operational condition


• Managing client relationships


• Coordinating activities with the rest of the team


• Leading review and follow-up committees


• Identifying and managing project risks


• Managing relationships with stakeholders (clients, partners, other teams...)


• Ensuring service quality


• Prioritizing and triaging actions based on impact, urgency and criticality


• Acting as a technical subject-matter expert for specific technical areas

Requirements

• Master’s degree (or equivalent) with at least 10 years' experience managing client production infrastructures in a large-enterprise / major-account environment


• Comfortable communicating in French and English


• Strong experience in Windows system administration (Active Directory, DNS, DHCP, PKI)


• Good knowledge of production processes is a plus (ITIL, Change Management, Incident Management)

Core Competencies

Demonstrates extensive experience in operational management of security solutions, with a strong focus on client relationship management and technical expertise in Windows system administration. Proficient in both French and English, ensuring effective communication across diverse teams and stakeholders.

Highest-signal resume keywords

• Windows System Administration


• Client Relationship Management


• Project Risk Management


• ITIL Knowledge


• Bilingual Communication

Hard Skills

• Active Directory


• DNS


• DHCP


• PKI


• Production Processes


• Change Management


• Incident Management

Soft Skills

• Team Coordination


• Stakeholder Management


• Service Quality Assurance

Industry Keywords

• Operational Management


• Security Solutions


• Large-Enterprise Environment


• Major-Account Environment

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