Customer Service

My client a large National Transport Company is seeking a reliable, genuine, hardworking and experienced Customer Service operator to provide efficient day-to-day customer support to their Brendale Depot. The successful applicant will have the ability to learn quickly, demonstrate a willingness to undertake any task at hand, and have excellent problem solving and time management skills.

KEY RESPONSIBILITIES

• Answering inbound calls and manning two-way radio
• Ensure the highest standards of customer service are met by effective management for internal & external stakeholders in a timely and efficient manner
• Ability to manage multiple tasks at once.
• Liaise with Management on day to day issues
• Capability to understand and document systems, processes, and procedures
• Manage incoming and outgoing correspondence ensuring timely responses, appropriate follow up, escalations and preparing outgoing correspondence as required
• Processing of documentation accurately and efficiently
• Other general administration duties as requested

THE CANDIDATE

• Excellent communication
• Exceptional attention to detail
• Excellent time management and organisation skills
• Demonstrated relevant experience in a similar role or a role requiring a similar skill set
• Well-developed time management skills to achieve proficiency and effectiveness in managing the workload and priorities and meeting deadlines
• Proficiency with Microsoft Office suite of programs and the ability to develop proficiency with the in house corporate systems
• Well-developed people and relationship skills with demonstrated ability to work in a team environment, communicate effectively at all levels within the organisation, contribute to a positive work environment and with a strong focus on provision of quality customer service
• Ability to work 9.00 am to 5.00 pm - Monday to Friday

BENEFITS

• Large National Company
• A safe, professional working environment
• Career development, training and growth opportunities
• Essential services industry – stability
• Full time, permanent role
• Onsite parking

Applicants must have full work rights for Australia to be considered for this position.

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