Customer Service Executive

Job Description

Job description

\n

\n

Executive Customer Service (Pre-Sales)

\n

Location: Kolkata

\n

\n

Key Responsibilities

\n

\n

\n
• Coordinate with customers and distributors to understand requirements and promote company products.
\n
• Manage, record and distribute leads to the respective sales team.
\n
• Coordinate with the sales team and follow up on leads, negotiations and deal closures.
\n
• Communicate with customers/distributors regarding product requirements, pricing and commercial discussions.
\n
• Maintain MIS of customer, distributor, lead and deal details.
\n
• Conduct market/customer research and provide insights for business opportunities and product development.
\n
• Prepare regular reports on lead status, follow-ups and conversions.
\n

\n

\n

Qualification & Skills

\n

\n

\n
• Graduate in any discipline; MBA/PGDM in Sales & Marketing preferred.
\n
• 1–3 years of experience in Pre-Sales, Customer Service or Sales Coordination.
\n
• Strong communication, negotiation and coordination skills.
\n
• Proficiency in MS Excel, MIS and reporting.
\n
• Strong research and analytical skills.
\n

\n

Role: Pre Sales Consultant

\n

Employment Type: Full Time, Permanent

\n

Role Category: BD / Pre Sales

\n

Education

\n

UG: Any Graduate

\n