Customer Service Executive D24 €37k

Job DescriptionCustomer Service Executive Location: Tallaght, Dublin 24 Hours: MondayThursday 9:00am6:00pm | Friday 9:00am5:00pm Salary: €37,000 per annum + generous pension Contract: Permanent The Opportunity Our client is currently recruiting a Customer Operations Executive to join a team of seven other dynamic and positive customer service professionals. This is an excellent opportunity to join a growing and entrepreneurial business with a strong focus on delivering a high volume of exports every day. This role will suit a highly organised, proactive individual who enjoys working in a fast-paced, operational environment and takes pride in delivering an excellent customer experience from order receipt through to final delivery.

About the Role You will play a key role in managing the end-to-end sales order and customer fulfilment process, working closely with customers, freight forwarders, logistics, warehouse, technical and quality teams to ensure orders are delivered accurately and on time. Training will be provided, making this an ideal opportunity for a graduate or early-career professional looking to build a long-term career in customer operations, supply chain or logistics. Key Responsibilities Manage the end-to-end sales order process, including order receipt, amendments and daily shipment coordination Act as a key point of contact for customers, ensuring excellent service and strong working relationships at all times Communicate proactively with customers regarding order status, delays and general service queries Work closely with freight forwarders to ensure daily exports are delivered as planned Liaise daily with the warehouse team to ensure dispatch plans are accurate and achievable Provide customers with regular updates on freight or supply delays that may impact delivery Collaborate with the logistics team to ensure inbound raw materials are aligned with customer requirements Liaise with Technical and Quality teams to manage customer queries or issues and coordinate responses Participate in continuous improvement initiatives to enhance processes and customer experience Build and maintain strong relationships with both existing and prospective customers across the customer lifecycle Develop an understanding of technical product specifications and relevant legislative requirements What Youll Bring A strong customer-focused mindset with excellent interpersonal skills Clear, confident communication skills (written and verbal) Strong organisational and time-management skills with the ability to meet deadlines Ability to remain calm under pressure in a fast-paced environment A collaborative, team-oriented approach with a positive attitude Willingness to learn, influence and negotiate with internal and external stakeholders A relevant third-level qualification Exposure to customer service, logistics, supply chain or export-focused environments Whats On Offer Competitive salary of €37,000 per annum Generous pension scheme Shorter working day every Friday Supportive team environment with full training provided Opportunity to grow your career within a scaling, entrepreneurial business For further information on this or other roles contact or 9121894 Skills: customer focused admin communication skills Benefits: Pension great team TPBN1_IJ