Customer Service Executive

Are you passionate about delivering exceptional customer service and solving complex customer problems?

Our client, a global pharmaceutical organisation, is looking for a Customer Service Executive to join their Sales Order Management & Customer Excellence Team. This is an excellent opportunity to work within a fast-paced, highly regulated environment supporting healthcare professionals, pharmacies, customers and internal stakeholders across the UK.

This is more than a traditional customer service role. You will become a trusted customer advocate, managing enquiries, complaints and escalations while working closely with Supply Chain, Commercial and Operations teams to deliver an outstanding customer experience.

Key Responsibilities

• Act as the first point of contact for customers, healthcare professionals and internal colleagues
• Manage customer enquiries via telephone and email
• Investigate and resolve complex complaints and escalations
• Build strong relationships with customers and key stakeholders
• Support order management and customer account queries
• Work cross-functionally to deliver effective customer solutions
• Ensure compliance with internal processes and procedures
• Contribute to continuous improvement initiatives
• Maintain accurate records and order processing activities

What We're Looking For

• Experience handling complaints, escalations and difficult customer conversations
• Strong verbal and written communication skills
• Excellent problem-solving and organisational skills
• Ability to manage multiple priorities and systems simultaneously
• Strong attention to detail and compliance mindset
• Experience in order processing, customer accounts or supply chain environments is highly desirable

Highly Desirable Backgrounds

• Pharmaceutical or healthcare organisations
• Pharmacy or healthcare supply chains
• Sales order processing
• Customer operations
• Logistics or distribution customer service

Why Apply?

• Join a globally recognised organisation
• Gain exposure to healthcare and pharmaceutical operations
• Hybrid working arrangement
• Long-term 12-month contract
• Opportunity to make a genuine impact on customer experience

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