Customer Service Engineering Representative

JOB SUMMARY : The position is responsible for providing service to our customers in several regions for installation/ troubleshooting of our industrial connectivity platform integration with Generac’s electricity generation and power reliability equipment. MINIMUM QUALIFICATIONS: Bachelor of Engineering (Electrical or Mechatronics) with hands on experience with building IOT solutions around electrical generating, measurement and reliability equipment from Generac/ Pramac and/ or Cummins and/ or Kohler and/ or Caterpillar etc. Must be familiar with programming of different controllers such as H100, PowerZone, ComAp, Cummins ProtoNode/ PCC, CAT EMCP, Deep Sea 86XX etc.

Must have worked with Modbus and CAN industrial protocols and various troubleshooting tools such as Wireshark, Modscan etc. Must have worked with various PQ measurement instruments such as Veris, AccuEnergy, Schneider etc and instrument transformers. Must be aware of safe practices working with electrical equipment Should be conversant with Microsoft Azure Cloud or AWS Cloud Should have worked with IEC 61131-3 or high level programming languages such as C, C++, C#, Java Must be able critical thinker and have excellent time management skills 4-5 years of total experience PREFERRED QUALIFICATIONS: Knowledge of SQL server and general database management concepts ESSENTIAL DUTIES: 90% Provide Level 3/ 4 customer service for assigned phone/ tickets to resolve questions related with installation, troubleshooting, issue with Generac Link platform 10% Document solutions provided in ticket management system.

Prepare report with commonly occurring issues identified with proposed preventative/ corrective actions on monthly basis Train and mentor less experienced engineers KNOWLEDGE, SKILLS AND ABILITIES: Must be a great team worker and adept to frequent changes in work priorities Scripting and automation skills: Proficient in PowerShell, Python or Bash for automating tasks and configurations Diagramming and Visualization Tools: Hands on with MS Visio or Lucidchart for creating schematics, electrical/ controls engineering diagrams etc.