Customer Service Coordinator

For well over 3 decades,Supercharge Batterieshas been a market leader in the automotive battery industry.

Our parent company Ramcar ANZ operates a diverse range of businesses across Australia and New Zealand, including battery supply, battery recycling, mobile service and automotive services.

About the role

We are seeking a highly organised, customer-focused Customer Service Coordinator to join our team.

The successful candidate will be a good team player with a can-do attitude, excellent attention to detail and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities

Your Key Responsibilities include, but are not limited to:

Order Management

• Monitor Order Portal and EDI systems for incoming customer orders.
• Process and distribute purchase orders to relevant State branches and Account Representatives.
• Ensure orders are entered accurately and processed within agreed timeframes.
• Maintain and update purchase order tracking files and records.

Customer Service

• Respond to customer enquiries via phone and email.
• Provide order status updates and delivery information to customers.
• Build and maintain strong relationships with key national account customers.
• Resolve customer concerns and escal ...

Delivery Coordination

• Liaise with State branches and representatives regarding outstanding orders.
• Monitor undelivered orders and proactively follow up delayed shipments.
• Communicate delivery delays and revised schedules to customers.
• Coordinate with internal teams to ensure customer expectations are managed effectively.

Invoicing and Accounts Support

• Process invoices for completed deliveries using SAP.
• Send invoices and supporting documentation to customers.
• Assist with customer account enquiries and invoice reconciliation issues.
• Conduct ATB (Aged Trial Balance) follow-up with customers regarding overdue invoices.

Reporting and Administration

• Maintain accurate customer and order records.
• Update tracking spreadsheets and reporting tools.
• Prepare and submit weekly activity reports by Friday lunchtime.
• Support continuous improvement of customer service and order management processes.
• Any additional ADHOC tasks as needed.

Skills and Experience

• Previous experience in customer service, order processing, administration, or account coordination.
• Strong communication and relationship management skills.
• Experience using SAP or similar ERP systems.
• Intermediate to advanced Microsoft Excel and Outlook skills.
• Strong organisational and time management abilities.
• High attention to detail and problem-solving capability.
• Ability to manage multiple customer accounts and competing priorities.

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