Customer Service Coordinator

About the Company:

A group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia’s companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and high-performance transmissions.

Our customers include leading players in a wide range of sectors, including aerospace, automotive, consumer and luxury goods, ceramics, electronics and semiconductors, pharma and healthcare, energy storage systems, tobacco and next-generation products.

Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.

About the Role:

The Customer Service South America Coordinator manages the Customer Service Team existing of Inside Sales / Tech Support and Field Service / CS-Sales. Develop the Customer Service business in cooperation with the global Customer Service Team and Coordinates the Customer Service partner network in South America. The Customer Service Manager South Americal reports directly the General Manager FlexLink Brazil and functional to FlexLink’s Customer Service Manager, Americas.

• Develop and expand service business across South America

• Define and implement the regional customer service strategy

• Identify and develop opportunities in:

• After-sales services

• Modernization and upgrades

• Digital and remote service solutions

• Drive revenue growth and service market penetration

• Build and manage external partner/service networks to deliver local service capabilities

• Develop and manage a network of external service partners across South America

• Expand and strengthen distributor channels for service sales

• Ensure partners meet FlexLink standards for:

• Technical capability

• Service quality

• Customer experience

• Establish and manage processes for handling partner-driven service business

• Promote FlexLink service offers (including digital services, remote support, upgrades)

• Manage Inside Sales and Customer Service dedicated Sales teams and coordinate with the System Sales team and 3rd party partner network.

• Create and standardize processes for incoming service business

• From distributors

• From external partners

• From internal back-office channels

• Ensure efficient coordination across:

• Sales

• Service

• Administration

What You Need to Be Successful:

• General Automation engineering with emphasis and understanding of factory automation and material flow

• Strategic thinking and business development mindset

• Strong leadership and stakeholder management

• Process orientation and continuous improvement mindset

• Commercial acumen and customer focus

• Ability to operate in a multi-cultural, multi-country environment

• Fluent Portuguese and English, spoken and written.

Skills and Abilities needed:

• Strong service business development mindset

• Experience with channel / partner management

• Solid understanding of:

• Industrial automation / production systems

• After-sales service models

• Ability to manage multi-country operations

• Process development and operational leadership

• Commercial acumen (pricing, campaigns, sales enablement)

Education and experience:

• Bachelor’s degree in engineering, Business Administration, or related field Advanced degree (MBA or equivalent) is a plus

• Significant experience in:

• Customer Service / After-Sales in industrial environment

• Service business development or lifecycle services

• Experience in:

• Channel / partner management

• Multi-country or regional roles (South America preferred)

Our Offer:

• Market competitive compensation

• Health insurance

• Life insurance

• Dental plan

• Food card

• Restaurant in the company

• Participation in results

• Private Pension

• Transport

• Language study platform

• Christmas Card

• Extended maternity and paternity leave

• Good Habits Learning platform access

Join the Team!:

Join the team!